We are available to our clients all day, all night, 365 days a year. To reiterate this further, here’s a FAQ our clients ask us all the time:
Managing 24 hour operations can be menacing, especially when multiple assignments are being processed simultaneously. The challenge lies in delivering high quality consistently within the deadlines and repeating the same for every assignment throughout the day and night all year round. The ArabEasy team has been able to defeat the challenge like it was no big deal, Here's How...
Our people are spread everywhere. Our expansive network has roots in over 20 countries from 4 different continents. Our operations team is divided into 4 teams that work across shifts, around the clock to provide 24 hour coverage for clients so they can rely on us at any time of the day or night. In addition to that, our digitized workflow allows the operations team to assign tasks to a translator based on the quality rating, subject matter expertise, speed of translation, and availability throughout the day. We believe that creating such a system never gives us a feeling of being overloaded, even with a delivery rate of 500,000 words per week.
Providing 24 hours support to clients also ensures that even the downtime for clients is best utilized and the work continues overnight till it's completed and the clients receive the final files. But to achieve this, we don’t kill our employees. At ArabEasy, We are highly-efficient with people and time management which has impacted their personal and professional growth. When we talk about personal and professional development at ArabEasy, we believe in maintaining a sustainable lifestyle and to achieve this, we keep no stone unturned.
The EZ Buddy program is initiated to help empower every individual that associates with us, helping them at each point. Moreover, EZ Buddy conducts all personal and professional development activities. From team-building exercises to one-on-one employee interaction, this program covers all spheres to increase the quality of life. EZ Fridays are when the whole team at the Innovation Hub gather and assess how the week has gone and share substantial feedback to accomplish a task to perfection along with training conducted by the senior management to nurture the professional development on several aspects.
Taking MasterClasses as an example, we train our team members and associated entrepreneurs on different aspects to help them improve their skill set, be better at their work, manage time better to maintain a balance between personal and professional life and just be more efficient and productive. Since our inception, from being a young start-up, with an ambition of being on the top of the pack, to now having a capacity of translating close to 2 million words in a month, ArabEasy has proven that they are a class apart from its competitors. We have devised a system such that our clients are rest assured that their requested file would be the first thing they see in the morning, being anywhere around the globe.
We have attained such heights that every task is ‘EZ’ for our highly efficient round the clock available team for whom the regular clock is just too slow.