Privacy Policy

Effective Date: 1 March, 2020

At ArabEasy LLC, a free zone company with its registered office at – 10, Level 1, Sharjah Media City, Sharjah, UAE, PO Box 515000, (hereinafter “Firm”, “we”, “our” or “us”), your privacy is of great importance to us. We understand that you entrust us with certain Personal Information (as defined below) to help us provide various services. In exchange for your trust, you expect and deserve our commitment to treat your information with respect and in accordance with the terms of this privacy policy (“Privacy Policy “).

Firm values your privacy. In this Privacy Policy (“Policy”), we describe the information that we collect about you when you use and access the (the “Website”) accessible through desktops, mobile phones, smart phones and tablets and how we use and disclose that information. The words “you” or “your” as used herein, refer to all individuals, including Registered Users and Service Providers and/or entities accessing or using the Website, or Services offered therein for any reason. The Firm is the owner of the Website.

If you have any questions or comments about the Privacy Policy, please contact us at This Policy is incorporated into and is subject to the Firm’s Terms of Use with Registered Users and Service Providers. Your use of the Website and/or Services offered thereunder and any personal information you provide on therein remains subject to the terms of the Privacy Policy and Terms of Use.


    • We recognize the importance of your personal privacy. Please read the following policy to understand how your Personal Information will be treated as you make full use of our Services through the Website. Except as disclosed in this Privacy Policy or as otherwise authorized by you, we will never share your Personal Information with third parties for their marketing purposes. Your trust and confidence are our highest priority.


    • As used in these Terms, the following terms shall have the meaning set forth below:
      • Brief” shall mean the details that the Registered User enters through the Website regarding the Assignment which includes details such as the languages of the document, language in which the documents has to be translated, the number of words, number of pages, time lines, etc. which is provided by a Registered User to the Service Providers so that they can Bid for the Assignment.
      • Confidential Information” shall mean all information and materials furnished by a party which: (a) if in written format is marked as confidential, or (b) if disclosed verbally is noted as confidential at time of disclosure, or (c) in the absence of either (a) or (b) is information which a reasonable party would deem to be non-public information and confidential. Confidential Information shall include, but not be limited to content on the Website, Application, Brief, Bids, Registered User Information such as details about the Assignment, the contents of the document to be translated; Service Provider Information; all types of data, information, ideas, specifications, procedures, software, technical processes and formulas, source code, product designs, financial information, business plans,  projections, marketing data and other similar information provided by a party, documentation, the existence and contents of this Agreement, whether such is transmitted in writing, orally, visually, (e.g. video terminal display) or on magnetic media, and shall include all proprietary information, customer and prospect lists, trade secrets, or proposed trade names, know-how, concepts, drawings, flow charts, diagrams and other intellectual property relating to the subject matter of this Agreement.
      • Effective Date” means the Date on which You accept the Privacy Policy and Terms by clicking ‘Sign Up’ or ‘I Accept’ or entering into an agreement with the Firm.
      • Registered User” means any person who signs up and registers as a user by creating an Account on through the Website and who posts Briefs for Assignments and invites Bids from Service Providers.
      • Registered User Information” means information regarding Registered Users which includes information pertaining to name, legal status and address of the Registered User, Brief of the Assignment, document sough to be translated;
      • Services” means translation services provided by the Service Provider who is a qualified translator to the Registered Users.
      • Service Provider” means a duly qualified and experienced translator in a specific language as identified by the Service Provider at the time of registering.
      • Service Provider Information” means information pertaining to his/her name, qualification in a specific language, work experience, specialization, translation fees, education, professional memberships, translated document etc.
      • All other capitalized terms shall have the meaning ascribed to them in the Other Terms.

    • Information Provided to Us:
    • Registered User:We receive and store Personal Information (i.e. includes information that whether on its own or in combination with other information may be used to readily identify or contact you such as: name, address, email address, phone number etc.) and Non-Personal information provided by you when you set up an account upon registration (Account) and use the Website. The Information provided by you, for the purposes of this Privacy Policy, may include, but are not limited to: (i) first and last name; (ii) a home or other physical address; (iii) an email address or other contact information including mobile/landline numbers; (iv) other personal information; (v) demographic information (e.g., gender, age, political preference, education, race or ethnic origin, and other information relevant to user surveys and/or offers ) and (vi) information pertaining to your use of our Services through the Website including information such as information pertaining to Brief of the Assignment such as the language of the document, the language in which the document should be translated, the time lines, number of words etc., the Bids received, the details that you post in your Profile, wants, or feedback, and any comments or discussions you post in any blog, chat room, or other correspondence on the Website and (vii) payment information such as credit card information or any other form of banking information such as account number, IFSC/SWIFT code, etc., from you. You always have the option to not provide information by choosing not to use a particular service or feature. Importantly, we only collect Personal Information about you that we consider necessary for achieving this purpose and communicating with you about the Services being offered.
    • Service Providers:We receive and store Personal Information, (i.e. any information that may be used to identify you) and Non-Personal information provided by Service Providers when you set up an account upon registration (Account) and use the Website, which for the purposes of this Privacy Policy, includes, but is not limited to: (i) your name and address; (ii) your business name and address; (iii) information pertaining to your qualification, experience, specialization, consultation fees, timeline for completing the Assignment, your education, professional memberships, (iv) details of the Bid submitted and communication with the Registered User regarding the Assignment, (v)your other contact information (including mobile/landline numbers), whether at work or at home; (vi) documents such as relevant registration/permissions required for offering your services; (vii) username for accessing Account on our Website.
    • Information Collected Automatically: When you use the Website, we automatically receive and record information on our server logs from your browser or mobile, including but not limited to your hardware model, operating system version, unique device identifiers, and mobile network information including phone number, location, URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, IP address and cookie information. We treat this data as Non-Personal Information, except where we are required to do otherwise under applicable law.
    • Data Collection Devices: We use data collection devices such as “cookies” on certain pages of the Website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on the hard drive of your computer that assist us in providing our Service. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to reenter your password more frequently during a session.

By continuing to use our Website you are deemed to have read the Privacy Policy and understood the purpose for which your Personal or Non-Personal Information is being collected and how the same shall be used and granting your express consent to such purpose and use. If, at a later date, you wish to withdraw this consent, please send us an email at  

    • Personal Information about Registered Users and Service Providers is an integral part of our business. We neither rent nor sell your Personal Information to anyone. We may share your Personal Information only as described in this Privacy Policy and related documents.
      • Use of Personal Information:
        • We will use and store Personal Information to deliver Services to you, including registering you for our Services, verifying your identity and authority to use our Services, and to otherwise enable you to use our Website and our Services; to maintain, and improve our Services, including, for example, to facilitate payments, provide Services you request (and send related information), develop new features, provide customer support to Registered Users, develop safety features, authenticate users, and send updates and administrative messages, to market the Service and for the internal operational and administrative purposes of the Service, to process billing and payment, including sharing with third party payment gateways in connection with Website and Services. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you. You agree that we may use Personal Information about you to improve our marketing and promotional efforts, to analyze Website usage, improve the Website content and Service offerings, and customize the Website content, layout, and Services. These uses improve the Website in order to better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Website.
        • You agree that we may use your Personal Information in the file we maintain about you, and other information we obtain from your current and past activities to: resolve disputes; troubleshoot problems; measure consumer interest in the Services provided by us; inform you about online and offline offers, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our Terms of Use; and as otherwise described to you at the time of collection.
          • Aggregate Information: We will also use Personal Information and non-personally identifiable information and other information (including information from online and offline third-party sources) to create aggregated data for analytical and other purposes. We use this information to do internal research on your demographics, interests, and behavior to better understand, protect and serve You. This information is compiled and analyzed on an aggregated basis. Unless otherwise stated in this Privacy Policy, we only use this data in aggregate form.
          • Non-personally identifiable information:We may freely use Non Personally Identifiable Information in connection with the Services offered through the Website, including: to administer the Services being offered thereunder, to understand how well our Service is working, to market the Services and other products and services, to develop aggregate, statistical information on usage of the Service and to generally improve the Service.
          • Email Communication/Text Messages: If you create an account and provide your email address and phone number, we will send you administrative and promotional emails and text messages. If you wish to opt out of promotional emails or text messages, you may do so by following the “unsubscribe” instructions in the email, “optout” instructions in the text message or by editing your account settings. All Registered Users receive administrative emails and/or text messages. If you wish to opt out of administrative emails, text messages you must delete your account entirely and cease use of the Service.

    • We may also use your Personal Information to deliver information to you that, in some cases, are targeted to your interests, such as new services, rewards and promotions. The following are some circumstances under which and people to whom we would share your Information with from time-to-time:
      • Disclosure of Personal Information:
        • Registered Users: We do not disclose your email address, telephone number and mailing address to any third party for marketing purposes. Except as otherwise provided under this Privacy Policy, we will disclose your Personal Information to third parties only in the following limited circumstances:
          • To trusted partners who work on behalf of or with us under confidentiality agreements. These entities may use your Personal Information for performing services, administering promotions, analyzing data and usage of the Service through the Website, processing credit card payments, operating the Service or providing support and maintenance services for the same, or providing customer service.
          • when we have your consent to otherwise share the information.
        • Service Providers: We do not disclose your email address, telephone number and mailing address to any third party for marketing purposes. Except as otherwise provided under this Privacy Policy, we will disclose your Personal Information to third parties only in the following limited circumstances:
          • For instance, we may share details of your name, qualification, experience, specialization, consultation fees, education, professional memberships, and certain contact information (depending upon your location and applicable laws) which the company may use for performing services, administering promotions, analyzing data and usage of the Service through the Website.
          • to trusted partners who work on behalf of or with us under confidentiality agreements. These entities may use your Personal Information for performing marketing services, administering promotions, analyzing data and usage of the Service through the Website, processing credit card payments, operating the Service or providing support and maintenance services for the same, or providing customer service.
          • when we have your consent to otherwise share the information.
        • Non-Personally Identifiable Information: We may disclose other Non-Personally Identifiable Information to third party advertisers and advertising agencies, partners, and other parties in order for us and such third parties to analyze (a) the performance of, to operate and improve the Services offered through the Website, (b) the behavior of Registered Users and to target offers to Registered Users depending upon their requirements and (c) the behavior and ratings of Service Providers.
        • Aggregate Information: Because the aggregate information we collect does not specifically identify you, it may be shared with any number of parties. For example, we may disclose anonymous, aggregated information to third parties such as potential business partners, end users, service providers, advertisers, and funding sources, in order to describe our business and operations.
        • Network Operators: Use of the Service provided through the Website may involve use of the services of third-party telecommunications carriers and service providers (such as the services of the carrier that provides cell phone service to you). Such carriers and service providers are not our contractors, and any information that a carrier collects in connection with your use of the Service provided through the Website is not “Personal Information” and is not subject to this Privacy Policy. We are not responsible for the acts or omissions of telecommunications carriers or service providers.
        • Additional Disclosures: Notwithstanding anything to the contrary in this Privacy Policy, We reserve the right to use or disclose Personal Information and any other information we collect in connection with the Service offered through the Website (a) to any successor to our business, including as a result of any merger, acquisition, asset sale or similar transaction, (b) to any corporate affiliate of ours whose privacy practices are substantially similar to ours, (c) to any law enforcement, judicial authority, governmental or regulatory authority, to the extent required by law or legal process, or (d) if in our reasonable discretion, such use or disclosure is necessary to enforce or protect our legal rights or to protect third parties.




    • You may review, correct, update or change your Account information at any time. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Information. Your user ID and password are required in order to access your Account.


    • Our Website may contain links to other websites. Please note that when you click on one of these links, you are entering another website over which we have no control and will bear no responsibility. Often these websites require you to enter your Personal Information. We encourage you to read the privacy statements on all such websites as their policies may differ from ours. You agree that we shall not be liable for any breach of your privacy of Personal Information or loss incurred by your use of these websites. We are not responsible for the privacy policies and/or practices on other sites. This Privacy Policy only governs information collected by us.


    • Should you ever decide to delete your Account, you may do so by clicking on the “delete account” link on your account settings page. If you terminate your Account, your profile, including your check-in history and any promotional offers you received, will be removed from the Website and deleted from our servers. Because of the way we maintain our Website, such deletion may not be immediate, and residual copies of your profile information or posts may remain on backup media for up to ninety (90) days.
    • Even after you remove information from your Account or profile, copies of that information may remain viewable elsewhere, to the extent it has been shared with others, it was otherwise distributed pursuant to your privacy settings, or it was copied or stored by other users. Removed and deleted information may remain on backup media for up to ninety (90) days prior to being deleted from our servers.


    • We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Any changes to our Privacy Policy will be communicated through our Website(s) at least ten (10) days in advance of implementation. Registered Users and Service Providers are bound by any changes to the Privacy Policy when they continue to use the Website(s) after such changes have been first posted.



    • If you have any questions about this Privacy Policy or the privacy practices of this Website you can contact us at will make every effort to resolve your concerns.


    • You may correct your account information at any time by logging into your Account. If you wish to cancel your Account, please email us at  Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.


    • We take reasonable security measures and procedures, and as specified by applicable law, to maintain appropriate physical, technical and administrative security to help prevent loss, misuse, or unauthorized access, disclosure or modification of Personal Information. While we take these reasonable efforts to safeguard your personal information, you acknowledge and agree that no system or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for the unauthorized use of your information or for any lost, stolen, compromised passwords, or for any activity on your Account via unauthorized password activity.


    • In accordance with Federal Law No. 5 of 2012 and rules made there under, in case of grievances you can contact:
    • In the event you wish to make a complaint regarding any violation of the provisions of the Privacy Policy, you may send a written complaint to the Grievance Officer, who shall redress the complaint within one (1) month.
    • This Privacy Policy was last updated on 16 Apr,2020.
Posted in Uncategorized